- Is there a trial?
- Yes. Start with one class for a term before anything is billed. There is no card needed to try it.
- How do we pay — card or invoice?
- Card payments are handled by Stripe and renew once a year. Schools that need a purchase order and invoice can ask for one.
- Which pupils count?
- You pay for the pupils you add to the portal, not your whole roll. Pupils added mid-year are billed at the full annual rate when you add them.
- Why are special schools on the state rate?
- Pricing follows how a school is funded, not who it teaches. State-funded special schools pay £1; independent special schools pay £3.
- Is there a Data Processing Agreement?
- A v1.0 DPA template with a security annex is available for review on request. It is pending legal review and should not be read as approved or signed. Our service providers are listed in the privacy notice.
- Where is pupil data held?
- In the United Kingdom (London). We do not sell pupil data or use it for advertising, third-party analytics or model training. Igloo Labs is registered with the ICO (ZC163696).
- Can we cancel?
- Yes. Cancel before your renewal date and nothing further is charged. You can delete a class and all its data, or export everything, at any time from the portal.
- Is VAT included?
- No. Prices on this page are shown before VAT; VAT at the standard rate is added to your invoice.
- We are a trust with several schools.
- Each school is priced the same way; a trust sees all of them in one place. Talk to us about a trust-wide set-up.
- Does a child need the school to pay?
- No. The family app is free whether or not a school is involved. A class code simply connects the two.